Samsung Dead Pixel Policy — Monitors, TVs & Phones
Samsung dead pixel policy — overview
Samsung does not offer a zero dead pixel guarantee on any product line. For monitors and TVs, Samsung follows ISO/IEC 9241-307 Class II — the industry standard that permits a small number of pixel defects before warranty replacement is required. A single isolated dead pixel is typically considered within manufacturing tolerance.
For Galaxy phones and tablets, Samsung applies a similar threshold policy. A single stuck or dead pixel on a Galaxy S25 Ultra or Galaxy Tab will usually not qualify for a warranty replacement under standard terms — multiple defects or a visible cluster generally trigger action.
| Product | Standard followed | Single dead pixel covered? |
|---|---|---|
| Galaxy phones (S, A series) | Samsung internal threshold | Usually no — multiple defects required |
| Galaxy tablets | Samsung internal threshold | Usually no — multiple defects required |
| Samsung monitors (Odyssey, Smart) | ISO Class II | No — threshold applies |
| Samsung QLED / OLED TVs | ISO Class II equivalent | No — threshold applies |
How to claim a Samsung dead pixel warranty
- 1Document the defect — photograph against a solid white and solid black background.
- 2Run the dead pixel test below and screenshot the result to use as evidence.
- 3Contact Samsung Support at samsung.com/support or call the support line for your region.
- 4If within the retailer return window (Amazon 30d, Best Buy 15–30d), contact the retailer first — faster resolution.
- 5If Samsung declines, escalate to a senior agent and cite the specific defect count and visibility.
Test your Samsung display now
Cycle through each colour to find any dead or stuck pixels. Stuck pixels show colour; dead pixels stay black on white.
Press F11 for best results on desktop
Frequently asked questions
Does Samsung warranty cover dead pixels?+
Samsung generally follows ISO/IEC 9241-307 Class II for monitors and TVs, and a similar threshold policy for phones. A single dead pixel is usually not enough to trigger a replacement. Contact samsung.com or Samsung Support for current terms that apply to your device and region.
Does the Galaxy S25 Ultra dead pixel warranty apply to AMOLED screens?+
The Galaxy S25 Ultra uses Dynamic AMOLED 2X. Samsung's phone warranty covers manufacturing defects, but a single stuck or dead pixel is typically not classified as a defect. If you have multiple affected pixels that appeared without physical damage, escalate to Samsung Support.
Does Samsung cover dead pixels on QLED and OLED TVs?+
Samsung QLED and OLED TVs follow a pixel defect threshold. A small number of defects is within tolerance. Multiple dots, a cluster, or a pixel line will typically qualify for panel replacement under warranty.
What should I do if Samsung denies my dead pixel claim?+
Escalate to a senior agent, contact your retailer if within the return window, or try the stuck pixel fixer on this site if the pixel shows colour. Stuck pixels sometimes resolve with rapid colour cycling.