ASUS Dead Pixel Policy — ROG, ProArt & Standard Monitors
ASUS dead pixel policy — overview
ASUS has two distinct pixel defect policies depending on the monitor line. ProArt professional monitors carry a Zero Bright Dot policy — one stuck-on pixel triggers a panel replacement. All other ASUS lines (ROG, TUF Gaming, standard monitors) follow ISO 13406-2 Class II, where a single defect is within manufacturing tolerance.
| Monitor line | Bright (stuck) pixels | Dark (dead) pixels | Registration required |
|---|---|---|---|
| ProArt (PA-series) | Zero Bright Dot — 1 dot triggers replacement | ISO Class II threshold | Yes — within 14 days |
| ROG (Republic of Gamers) | ISO Class II threshold | ISO Class II threshold | No (standard warranty) |
| TUF Gaming monitors | ISO Class II threshold | ISO Class II threshold | No (standard warranty) |
| ASUS standard / business | ISO Class II threshold | ISO Class II threshold | No (standard warranty) |
ASUS ProArt Zero Bright Dot policy — what you need to know
- ✓Register your ProArt monitor at asus.com within 14 days of purchase to activate the policy.
- ✓One stuck pixel (bright dot visible on a black background) qualifies for a free panel replacement.
- ✓Policy covers the warranty period — typically 3 years on ProArt models.
- ✓Dark (dead) pixels still follow ISO Class II — bright dots only are zero-tolerance.
- ✓ProArt monitors also ship with a factory calibration report (Delta E ≤ 2).
Claims go through ASUS ProArt Support — a separate channel from general ASUS consumer support.
How to file an ASUS dead pixel warranty claim
- 1Locate your monitor serial number (sticker on the back or in ASUS GPU Tweak / monitor OSD).
- 2Photograph the defect: bright dots against black; dark dots against white.
- 3Run the test below and screenshot the result as documentation.
- 4For ProArt: contact ASUS ProArt Support and reference the Zero Bright Dot policy. Confirm product registration.
- 5For ROG/TUF/standard: contact ASUS Support at asus.com/support. Multiple defects are required for ISO Class II claims.
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Frequently asked questions
Does ASUS ProArt have a zero dead pixel policy?+
Yes. ASUS ProArt monitors (PA-series) include a Zero Bright Dot policy. One stuck-on pixel qualifies for a panel replacement. Register your ProArt within 14 days of purchase to activate the policy. Verify current terms at asus.com.
Does the ASUS ROG or TUF Gaming warranty cover dead pixels?+
ROG and TUF Gaming monitors follow ISO 13406-2 Class II. A single dead or stuck pixel is within manufacturing tolerance. Multiple defects or a visible cluster are required to trigger warranty action.
How do I file an ASUS dead pixel warranty claim?+
Contact ASUS Support via asus.com/support with your serial number and photos. For ProArt, use the ASUS ProArt Support channel and reference the Zero Bright Dot policy. If within the retailer return window, contact the retailer first.
What counts as a bright dot under the ASUS ProArt policy?+
A bright dot is any sub-pixel stuck in an 'on' state — emitting colour when the screen is set to solid black. One bright dot visible against a black background qualifies for a panel replacement.